Administration Services

We pride ourselves on helping our clients provide a positive customer experience for their members and employers. In a competitive environment, our warmth, knowledge and responsiveness on behalf of a fund can make all the difference.

• We’ll help you differentiate yourself through product and service.
• We provide a level of knowledge that ensures your increasingly sophisticated members get the answers they’re looking for when and where they are looking for them.
  
• We’ll work with you to define and implement solutions to achieve your business objectives.

We achieve this through delivery of an end-to-end administration solution for superannuation and pension funds including:

• Customer care services with multimedia functionality
  
• Increasing the financial literacy of all our people
  
• Focusing on opportunities to be proactive, including the retention of exiting members
  
• Sophisticated data and document management
  
• Transaction processing and benefit payments
  
• Group life insurance and claims management
  
• Administering member investment choice
  
• Production and issue of member and employer statements
  
• Receipt and allocation of contribution monies
  
• Processing pension payments
  
• E-business and web-based facilities for members and employers
  
• Embedded quality regime
  
• Risk and compliance framework
  
• Continuous innovation and improvement culture.